Journeys
Four automatic messages that bring customers back by themselves, and exactly how much each one brought in.
Journeys are messages that send themselves at the right moment. Switch one on once and it keeps working: no lists to pick, nothing to remember. Open Loyalty & campaigns → Journeys.
The four journeys
| Journey | When it's sent | Ready-made reward |
|---|---|---|
| 👋 Welcome | As soon as someone joins your Loyalty | 1,000 Ks off the next visit |
| 🙏 Thank you for visiting | Right after their 5th paid visit (you choose which visit) | 2,000 Ks off |
| 🎂 Birthday treat | 7 days before their birthday (you choose) | 15% off |
| 💌 We miss you | When someone hasn't visited for 30 days (you choose) | 10% off for two weeks |
Every journey comes with a friendly message already written in natural Myanmar and English. Tap the switch to turn it on. That's all.
What each journey brought in
Each card shows two numbers:
- Brought back: customers who came back and paid within 30 days of getting the message.
- They spent: what those customers paid on those visits.
The dark card at the top adds up all journeys. Below each card you also see how many people it reached, the share that came back, and how many rewards were used.
Change the message or reward
Tap Edit message & reward:
- Timing: which visit, how many days before the birthday, or how many days without a visit.
- Send by: Viber (SMS for anyone not on Viber), SMS or email.
- Reward: money off, percent off or a free item, and how many days it lasts. Untick Give each person their own reward to send a message only.
- Message: in Myanmar and English. Use
{name},{reward},{code}and{visits}.
Each person gets their own reward code. It goes on their member card straight away, shows in their account and on the bill, and comes off automatically when they pay. Staff can also scan it at the POS.
Good to know
- Messages go only to members who accept your offers. Rewards still land on everyone's card.
- Each journey reaches a person only once per occasion: once per birthday, once per absence, once for the thank-you visit.
- Messages are free for restaurants (see Payouts & fees).