FAQ & troubleshooting

#Is TableOne really free?

Yes. The POS, kitchen display, reports, inventory, Loyalty, campaigns, the wheel and the CRM have no monthly fee. TableOne earns 5% only on payments (see Payouts & fees). Messages are free.

#A diner says the QR doesn't work

Check the table isn't showing an old QR (if someone tapped New QR code, print it again). Lock printed tables so this can't happen. For engraved or printed codes, make sure the code is at least 3 cm wide and has a clear border.

#A promo or reward won't apply

The bill shows the reason under the reward:

• Free item — order that item first.
• Minimum bill — order a little more.
• Already used or expired.
• Some Promotions are for members only — the diner must join first.

#Printing from iPhone or iPad

iPhones can't connect to Bluetooth or USB printers from a web page. Use a Star (CloudPRNT) or Epson (Server Direct Print) printer, or keep an Android tablet or computer at the counter as the print station.

#A staff member forgot their password

More → Staff → Reset password. They are signed out on all devices.

#A customer doesn't want messages

They can turn offers off in My TableOne, with the link in any email, or you can see their consent on their customer page. Viber users can also block the sender in Viber.

#The language

Everyone can switch English / မြန်မာ at the top of the screen.

#Need help?

Contact TableOne support — your TableOne contact can help with setup, printers, payouts and campaigns.